When we launched Hearth & Hound, our mission was simple: to create beautiful, high-quality items that would bring as much joy to pet parents as they do to their beloved hounds. We wanted to offer more than just products; we wanted to offer comfort, peace of mind, and a touch of elegance for the home.
After shipping our first wave of orders, we were incredibly excited to hear from our founding customers. We sent out a survey to our first 50 verified buyers to ask about their experience, and the results were more heartwarming than we could have ever hoped for.
We're proud to share the full report with you here.
Finding Peace: The Impact on Pet Well-being
One of our biggest goals was to offer genuine solutions for common pet anxieties. We focused our questions on our flagship product, The Calming Bed, and its effect during stressful situations like being left alone or during noisy evenings.
The response was overwhelming. An incredible 93% of customers reported a noticeable improvement in their dog's calmness.
"Alfie used to pace and whine every time a storm rolled in. Now, he retreats to his Hearth & Hound bed and settles down almost immediately. It has honestly been a game-changer for our evenings." - Sarah M., Manchester
This feedback confirms that the combination of ultra-soft materials and the secure, high-rim design truly provides the sanctuary we envisioned.
Built to Last: Our Promise of Quality
In a market saturated with flimsy products, we committed to sourcing only durable, pet-safe, and beautifully crafted items. We asked our customers to rate the quality of the materials and construction of their new pieces.
A staggering 98% of respondents rated our product quality as "Excellent."
Customers frequently highlighted the premium feel of the fabrics, the sturdiness of the stitching on our walk accessories, and the elegant finish of our ceramic bowls.
"You can feel the quality the moment you unbox it. The fabric on the bed is thick and luxurious, and it has held up perfectly to my Labrador's enthusiastic nesting. Worth every penny." - Tom H., London
Styled for the Home: The Aesthetic Difference
Our final, and perhaps most unique, question was about how our products fit into the home. Did they live up to the promise of being as stylish as they are functional?
We were thrilled to find that 96% of our customers agreed that their new Hearth & Hound items complemented their home decor beautifully.
This was the core of our founding idea, and seeing it resonate so perfectly with our community is the greatest reward. Many customers sent photos of how seamlessly their new dog bed or feeding station blended into their living rooms and kitchens, not as a piece of pet clutter, but as a genuine addition to their home's style.
Looking Ahead
This is just the beginning. The feedback from our first H&H pack members has been invaluable, and it inspires us to continue our mission of curating the very best for you and your companion.
Thank you for trusting us. We can't wait to continue this journey with you.
With gratitude,
– The Hearth & Hound Team